Ordering and Returns

artwork may be provided on CD-ROM or via e-mail.  Files must be vector format with all fonts.  Converted to outlines, curves or paths.  Bitmap files  will require an art change.  we accept the following formats: EPS, Illustrator, and PDF.

photocopies, faxed art, sketches, business cards  and other imprinted products are no considered camera ready artwork. Art will be charged at an hourly rate of $60 (g). If not specified on the purchase order, art size and placement will be at the discretion of the art department.

normal production is 7-10 working days from receipt of order and camera-ready artwork at factory. orders pending pre-production proofs, artwork, or special packaging may extend shipping date.

all our products are shipped prepaid UPS from Oakland, CA.  expedited ship-ping is used upon customer request.  orders will be shipped to address indi-cated on purchase order unless otherwise indicated.

Net 30 on approved credit. Interest charges will be assessed on all past due balances. For your convenience, we accept Visa, Mastercard and American Express. If payment by credit card: due to the custom-made nature of our products, we may charge your credit card for the order (in whole or in part) before production and shipping of your order. All purchases are final.  discrepancies must be reported within 5 days of receipt of goods.

applicable expenses will be applied to that point of the cancellation.